Individuals who wish to enroll in a new PWG Membership or who are reactivating an expired/cancelled/suspended PWG Membership must schedule an in-person appointment with PWG Membership Services. This appointment is to verify identity and create a MyRec account. After the initial appointment, most membership functions, questions, and issues can be resolved either online or e-mail.
PWG Memberships Guidelines & Policies
Membership Payments & Billing
PWG offers membership pricing options including Paid in Full and Agreement Billing (via a recurring fee billed to the member’s credit/card).
Paid in Full Memberships
Paid in Full payments be made via cash, check, or credit/debit card. (Cash transactions cannot exceed $20/transaction.)
Payments for Paid in Full Memberships via credit/debit card will typically be charged within 7-10 business days from the date of transaction.
Agreement Billing Memberships
Agreement Billing Memberships must provide a credit/debit card for payment.
Billing for Agreement Billing Membership occurs between the 1st and 5th of each month. Payments via credit/debit card will typically be charged within 7-10 business days from the date of transaction.
Decisions for refunds will be determined on a case-by-case basis by the Department of Campus Recreation.
Campus Recreation will not provide refunds for the following:
- Lack of use
- Failure by the member to cancel their membership or locker rental
- Failure by the member to notify Membership Services of a change in their employment or any other causes which would justify a change to their PWG Membership Category/Status
- Unhappiness or displeasure from and including but not limited to services offered, facilities, hours of operation, fees, staff, etc.
- Scheduled closures and adjusted hours of operation
- Emergency closures and adjusted hours of operation
- Misconduct by other members, guests, or visitors, including but not limited to theft, harassment, disputes, etc.
- Suspension/termination of a membership due to violation of Campus Recreation or Yale University polices or guidelines
Prior to the activation or purchase of a membership or locker rental individuals are encouraged to schedule a guided tour of PWG and recreational spaces, visit our website for general polices and guidelines, and seek more information from Membership Services as needed.
Once received, members will be notified via email of the receipt and processing of their cancellation within five business days. Any balance owed past the cancellation date will be refunded to the member. Refund payments may take up to 30 days for processing.
How to Cancel
To cancel an Agreement Billing membership:
- Visit the member portal: https://myrec.yale.edu/profile/memberships
- Log in to your account
- Locate your current membership agreement
- Select the “Cancel” option next to your membership
- Follow the prompts to complete your cancellation request
Members may also submit a written cancellation request by email to: pwg@yale.edu
Written cancellation requests must include:
- Full name
- Email address
- NetID or Member ID
Important Cancellation & Refund Information
- Membership cancellations completed through the portal before the next billing cycle will prevent future monthly charges.
- Written cancellation requests submitted via email must be received at least five (5) business days before the billing process begins on the 1st of the month in order to avoid charges for the upcoming month.
- Example: If a cancellation request is submitted on May 25, billing for June will not occur.
- Memberships canceled during an active month will remain valid through the final day of that month.
- Example: A membership canceled on May 7 will remain active through May 31.
Refund Policy
Requests for refunds must be submitted in writing to pwg@yale.edu during the current month of membership.
Refunds:
- Apply only to the current month
- Will not be issued for previous months
- Will be prorated if approved
- Are subject to a $25 early cancellation fee
Example: If you cancel in May, refunds will not be issued for any months prior to May.
How to Cancel a Paid in Full Membership
- Submit your cancellation request in writing to pwg@yale.edu. Written cancellation requests should include full name, e-mail, and NetID/member ID.
Important Cancellation Information & Refunds
- Paid in Full Memberships are prorated based on the date the written cancellation request is received.
- Memberships canceled before their listed expiration date will be subject to a $25 cancellation fee.
- The $25 cancellation fee will be deducted from the prorated balance owed to the member.
Cancellations for Locker Rentals must be requested in writing to pwg@yale.edu. Cancellations for Locker Rentals will be prorated from the date of receipt of cancellation notification.
Members with Lockers Rentals who elect to cancel prior to the date of their expiration date will be assessed a $25 Cancellation Fee. The $25 Cancellation Fee will be deducted from the balance owed to the member.